What to do if you do not have your phone bill yet

Modified on Tue, 21 Mar 2023 at 02:22 PM

To verify your use of our service we need to see your phone bill. Most importantly, we need to see the part of your bill which shows the 09 number you have dialled and the charges you have incurred - this is generally known as the 'itemised' section of your bill. 

The easiest way to provide us with the information we need is to download your full phone bill from your phone account and send us this as a PDF file. 

if you do not have a copy of your phone bill yet, please ensure that you save a link to this page so that you can come back and complete your refund request.

To ensure that we can process your refund request as quickly as possible, please have the below ready:

  • Your name
  • Your email address
  • Your telephone number
  • The 09 number you dialled
  • A copy of your phonebill
  • Your bank details for your refund payment