How to raise a formal complaint

Modified on Tue, 21 Mar 2023 at 01:12 PM

Customer Calls Ltd. takes pride in offering a cost-effective, useful service, and we want all of our customers to be entirely satisfied with the service they have received.

Our customer support portal is the fastest way for us to help you find answers to the most common questions or queries and allows you to request a refund quickly and with ease.

You can read our full range of support articles by clicking here.

Example Questions or Queries

How do I request a refund?
Requesting a refund is easy via our customer support portal, just click here and submit the required information. We'll make a refund via bank transfer.

Which company was I connected to?
Many of our customers receive their phone bill a month after they have used Customer Calls service, so sometimes may need a reminder of which company they were connected to. We have an article for that! Click here.

What are access charges?

Find out more about access charges and why you've incurred them here.

How much does the service cost?
Each landing page which promotes a premium rate call connection number clearly displays the relevant charges associated with using the service. But you can also find out more about service costs here.

How long does a refund take?
Want to know how long your refund will take to process? No problem, read this article.

Unsatisfied with the customer service you've received?

If after reviewing our customer support portal and receiving a refund (where requested), you are not happy with the customer service you have received from Customer Calls Ltd. please submit a formal complaint in writing to Customer Calls Ltd., Complaints Department, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.