How much does the service cost?

Modified on Fri, 17 Mar 2023 at 04:57 PM

Customer Calls operate call connection and sms message information services across a variety of price points.

Each landing page which promotes a premium rate call connection number clearly displays the relevant charges associated with using the service. 


If you have used our call connection service, you will have been charged at one of the following price points:


  • Our service charged of £6 per call plus £6 mobile information sms, plus the relevant 'access' charge set by your communications provider
  • Our service charged of £6 per call plus £3 mobile information sms, plus the relevant 'access' charge set by your communications provider
  • Our service charged of £3 per call, followed by £3 per minute, plus the relevant 'access' charge set by your communications provider
  • Our service charged of £3.60 per call, followed by £1.50 per minute, plus the relevant 'access' charge set by your communications provider
  • Our service charged of £3.60 per call, followed by £2 per minute, plus the relevant 'access' charge set by your communications provider
  • Our service charged of £3.60 per call, followed by £3.60 per minute, plus the relevant 'access' charge set by your communications provider



Request a refund

If you have used our call connection service and are not entirely satisfied with the service you have received and would like a refund, please submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest!