How long does a refund take

Modified on Fri, 17 Mar 2023 at 04:52 PM

Our Customer Service knowledge base means that we can answer your queries immediately and we make it very easy for you to request a refund.

Assuming that you have all of the information that is required to process a refund, listed below, our Accounts department will process your refund via bank transfer and this is usually done within 10 working days.

Details required to process a refund

  • Your name
  • Your email address
  • Your telephone number
  • The 09 number you dialled
  • A copy of your phonebill
  • Your bank details for your refund payment

If you haven't requested a refund yet, but would like to, please submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest!