How the service works

Modified on Tue, 21 Mar 2023 at 12:03 PM

Customer Calls call connection services are advertised via search engines to help connect you to the organisation you need to speak to quickly and with ease, via our premium rate telephone numbers.

You will be displayed with our advert which describes the nature of our service. Clicking this advert will take you to the relevant landing page of our website. This landing page gives you a wide range of information on the organisation such as their opening times, address, service information and more, including the choice of call connection should you wish to use it.

If you'd prefer to find the direct number elsewhere at no or lower cost, we also give you the URL for the organisation which you can click on and be directed to their website to continue searching.

If you choose to be connected, the cost of your call will be made up of two parts: an ‘Access Charge’ going to your phone company, and a ‘Service Charge’ set by Customer Calls. All of our promotions clearly detail the Service Charge you will incur by using our services.

At the start of your call, you will hear our introduction which confirms who we are, which organisation we are connecting you to, what the organisations direct number is, and the cost of continuing the call. You will then be connected to the organisation.

The only way of incurring a charge from Customer Calls Ltd. is by dialling one of our call connection numbers. If you have received your bill and would like a reminder of which company we connected you to, please enter the 09 number shown on your bill in to the Phone-paid Services Authority's Service Checker here: you will be shown which service you used and which company we connected your call to.

Request a refund 
We take pride in offering a high quality, useful service, so in the unlikely event that you have used our call connection service and are not entirely satisfied with the service you have received and would like a refund, please submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest!