How to contact us

Modified on Tue, 21 Mar 2023 at 01:21 PM

The best way to have your query resolved is to search our Knowledge Base.

We have put together a range of helpful articles that will tell you more about who we are, what we do, who we connected your call to and how to request a refund.

Follow these links to some of our helpful articles:

If after reading these articles you are not entirely satisfied with the service you have received from Customers Calls Ltd, we will provide a refund of any service charges which you have incurred by using our service.

Please follow the below instructions to request your refund:

1. Ensure you have all of the relevant information to raise a refund request

  • Your name
  • Your email address
  • Your telephone number
  • The 09 number you dialled
  • A copy of your phone bill
  • Your bank details for your refund payment

2. Raise a refund request

Simply submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest! 

*Please note that refunds can only be made to the bill holder.

If you have a query that is not covered by our existing articles or online refund process please let us know in writing:

Customer Calls Ltd, Customer Services, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

If after reviewing our customer support portal and receiving a refund (where requested), you are not happy with the customer service you have received from Customer Calls Ltd. please submit a formal complaint in writing to Customer Calls Ltd., Complaints Department, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.