The best way to have your query resolved is to search our Knowledge Base.
We have put together a range of helpful articles that will tell you more about who we are, what we do, who we connected your call to and how to request a refund.
Follow these links to some of our helpful articles:
If after reading these articles you are not entirely satisfied with the service you have received from Customers Calls Ltd, we will provide a refund of any service charges which you have incurred by using our service.
Please follow the below instructions to request your refund:
1. Ensure you have all of the relevant information to raise a refund request
- Your name
- Your email address
- Your telephone number
- The 09 number you dialled
- A copy of your phone bill
- Your bank details for your refund payment
2. Raise a refund request
Simply submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest!
*Please note that refunds can only be made to the bill holder.
If you have a query that is not covered by our existing articles or online refund process please let us know in writing:
Customer Calls Ltd, Customer Services, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
If after reviewing our customer support portal and receiving a refund (where requested), you are not happy with the customer service you have received from Customer Calls Ltd. please submit a formal complaint in writing to Customer Calls Ltd., Complaints Department, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.