Who we are and what we do

Modified on Tue, 18 Apr 2023 at 01:55 PM

Customer Calls Ltd provide an easy to use UK based Information, Connection and Signposting Service (ICSS) which is registered with and regulated by the Phone-paid Services Authority (PSA) who are the UK regulator for content, goods and services charged to a phone bill. You can find out more about the PSA and ICS Services on their website here.

Please note that Customer Calls Ltd is not affiliated or associated to any of the companies which connection numbers are provided for and is an entirely independent entity and company.  

Our call connection service connects you to the organisation you need to speak to quickly and simply via our premium rate telephone numbers. Each landing page on our website gives you a wide range of information on the organisation and the choice of call connection should you wish to use it. If you’d prefer to find the official number elsewhere we also give you the URL for the official company which you can click on and be directed to their website to continue searching.  

Check who we connected you to
Want a reminder of which company we connected you to? Visit the Phone-paid Services Authority's Service Checker and enter the 09 number you dialled, you will be shown which service you used and which company we connected your call to.

Service Checker: https://psauthority.org.uk/For-Consumers/Service-Checker

Request a refund
If you have used our call connection service and are not entirely satisfied with the service you have received and would like a refund, please submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest!